Support

We read every message. Write to support@warmglowapp.com — or, in the app, open More → Feedback (it tells us which screen you were on, never what's in your home).

Common questions

• I lost my phone. On any other device: Settings → Security → Your devices → Remove. No other device? Sign in on a new one and use your recovery kit.
• I lost my recovery kit. If you still have a working device, make a new kit in Settings → Security. If you've lost every device and the kit, we can't recover your data — it's encrypted with keys only you had.
• My housemate can't join. Invite codes work once, for 48 hours. Make a fresh one in Settings → Household, then compare the safety codes on both screens.
• Cancel a subscription. iPhone: Settings → your name → Subscriptions. Android: Play Store → Payments & subscriptions. Web: Settings → Plan → Manage subscription in the app.
• Report a problem with someone. Long-press their message → Report. If you're in danger, call 911.

Security issue? security@warmglowapp.com — see our security.txt.