Terms of Service — Warm Glow

Draft for legal review before public launch. Last updated October 3, 2026.

These terms are an agreement between you and Warm Glow ("we") about using the Warm Glow app and website. We've tried to keep them short and plain.

Who can use it

• You must be 18 or older. Warm Glow is for adults who share a home.
• One account per person. Keep your sign-in (passkey, email, Google or Apple account) to yourself.

Your home, your content

• What you put in the app — messages, notes, expenses, photos, plans — is yours. It's end-to-end encrypted, so we can't read it.
• You let us store and deliver that encrypted content so the app works for you and the people in your home. That's the only thing we do with it.
• Everyone in a home is an equal member. Anyone in the home can invite people (with everyone's devices approving them), and anyone can remove a member. Talk to each other before you do.
• Because we can't read your content, we can't recover it if you lose every device and your recovery kit. Keep the kit safe.

Be decent

Don't use Warm Glow to:

• harass, threaten, stalk or discriminate against anyone, including people you live with;
• share anything illegal, or anything you don't have the right to share;
• try to get into homes, accounts or data that aren't yours, or to break, overload or reverse-engineer the service's security;
• send spam through guest links or invites.

You can report a message or person from the app; we'll review what you choose to send us. We may suspend accounts that break these rules. If you feel unsafe at home, call 911 (US) or your local emergency number.

Safe Space and safety features

Safe Space, check-ins and safety features are supportive tools, not therapy, medical advice or an emergency service. Home-safe alerts depend on phones, networks and settings and can fail. In a crisis, call or text 988 (US) or your local crisis line, or 911.

Money features

Bills, splits and balances are records you keep together, not a payment service. We don't hold or move money. Settle-up buttons open other apps (Venmo, Cash App, PayPal); their terms apply there.

Plans and payments

• Each home gets a free 14-day trial. After that, someone in the home subscribes (Home or Plus) or the home becomes read-only — nothing is deleted.
• Subscriptions renew automatically until cancelled. In the iPhone and Android apps you pay through Apple or Google, and you cancel in your device's subscription settings; on the web you pay through Stripe and cancel under Settings → Plan → Manage subscription. You keep access until the end of the paid period. Refunds follow Apple's, Google's or (on the web) our policy, which is: if something went wrong, ask us.
• Businesses (property managers, co-living, hosts) pay per unit under a separate order form.
• During the beta, everything may be free; we'll tell you before that changes.

Third-party services

Optional features connect to others — Google Calendar, Apple and Google sign-in, voice assistants, smart-home webhooks, the AI house helper (Anthropic). Turning them on sends them only what's described in the Privacy Policy, and their terms apply to their part.

Changes and ending

• We may change the app. If we change these terms in a way that matters, we'll tell you in the app first.
• You can stop any time and delete your account in Settings → Privacy & data (or at warmglowapp.com/delete).
• We may end the service with reasonable notice; if we do, we'll give you time to export your data.

The legal part

• The app is provided "as is." We work hard on it, but we can't promise it will always be available or error-free, or that reminders and alerts will always arrive.
• To the extent the law allows, we're not liable for indirect or consequential losses, and our total liability is limited to what you paid us in the 12 months before the claim (or $50 if you haven't paid).
• These terms are governed by the laws of the State of California, USA, except where your local law says otherwise.

Contact

hello@warmglowapp.com · Support: support@warmglowapp.com · Privacy: privacy@warmglowapp.com · Security: security@warmglowapp.com